Terms & Conditions
Last updated: 23/01/26
These Terms and Conditions (“Terms”) govern your use of the GeneStudio website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
GeneStudio (“we”, “us”, “our”) is an independent brand based in the United Kingdom operating an online store via Wix.com.
2. Use of the Website
You agree to use this website for lawful purposes only and not to engage in any activity that may damage, disable, or impair the website or interfere with other users’ access.
We reserve the right to restrict or terminate access to the website if these Terms are breached.
3. Products
All products are made to order using print-on-demand services.
Product images are for illustrative purposes only. Colours, sizing, and placement may vary slightly due to the nature of the manufacturing process and display settings.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase a product. A contract is formed only once we accept your order and confirmation is issued.
We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors or suspected fraud.
5. Pricing and Payment
Prices are listed in [currency] and include applicable taxes unless stated otherwise.
Payment must be made in full at the time of purchase via the payment methods offered on our website.
We are not responsible for additional charges imposed by banks, payment providers, or customs authorities.
6. Shipping and Delivery
Orders are fulfilled and shipped by our print-on-demand partner, Printful Inc.
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers, customs processing, or events beyond our reasonable control.
7. Returns, Refunds, and Exchanges
As our products are made to order, we do not accept returns or exchanges for change of mind.
Refunds or replacements may be offered where products are defective, damaged, or incorrectly fulfilled. Any issues must be reported within [14] days of delivery, including photographic evidence where appropriate.
This does not affect your statutory rights under applicable consumer protection laws.
8. Cancellations
Orders may only be cancelled before production begins. Once production has started, cancellations are not possible.
9. Intellectual Property
All content on this website, including designs, graphics, text, and logos, is the property of GeneStudio or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use our content without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, GeneStudio shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
11. Third-Party Services
Our website relies on third-party platforms, including Wix and Printful. We are not responsible for their availability, functionality, or policies.
12. Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or technical failures.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms from time to time. Changes will take effect once published on this page.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Email: genestudio.business@gmail.com
Business name: GeneStudio
Location: United Kingdom